What is hotel management software?

Q&A • Hotel

What is hotel management software?

Hotel management software (PMS — Property Management System) is the central platform of a hotel or guesthouse. It manages bookings, rooms, check-in/out, housekeeping, the restaurant and invoicing in one system, eliminating Excel files and inter-department phone communication.

What modules a complete hotel management software includes

  • Front desk (PMS): booking calendar, room allocation, check-in/check-out, guest profile.
  • Channel manager: the link to Booking.com, Expedia, Airbnb — automatic only in systems with an API connection to the OTAs.
  • Housekeeping: status for every room, cleaning tasks with priority.
  • Restaurant: menu, orders, charging consumption to the guest bill.
  • Invoicing: issuing tax documents, in the PMS or in a separate invoicing program.
  • Reports: occupancy, ADR, RevPAR, revenue by source and room type.

How 4Hotel helps

4Hotel brings together bookings across several properties, rate plans with pricing rules, reception (check-in, check-out, the tourist register), the guest folio, housekeeping, the restaurant and occupancy, ADR and RevPAR reports. Sales channels (Booking.com, Airbnb, Expedia, direct) are tracked with their commission; an automatic API connection to the OTAs is not available yet. Invoicing and Romanian e-Factura are handled in 4invoices.net, the ecosystem's invoicing product.