Frequently asked questions

You create your account, add your property, room types, rooms and rate plans, and then you can enter your first booking. No installation is required — everything is managed from your browser. Setup time depends on how many room types and rate plans you define.

You can enter your active reservations and guest data from your old system or Excel into 4Hotel. For a large volume of data, write to us before you start so we can discuss the right approach for your property.

Pricing depends on the plan; see the full grid on the pricing page. The platform covers reservations, front desk with the guest folio, sales-channel tracking, housekeeping, restaurant, pricing rules and reports. 4Hotel takes no commission on your bookings.

For every booking entered in 4Hotel, the system checks stock for the room type over the chosen dates and refuses the booking if nothing is available. This protection covers bookings in 4Hotel. Availability in the OTA extranet (Booking.com, Airbnb, Expedia) is updated manually, because an automatic (API) connection to OTAs is not available yet.

You record the channels you sell on: Booking.com, Airbnb, Expedia, Agoda, direct bookings and others. For each channel you set the commission percentage and the property ID from the extranet, and every booking keeps the channel it came from. The channel report shows bookings, revenue and commission paid.

Yes. The 4Hotel panel works in your phone's browser, so you can view the calendar, enter or confirm bookings and edit rate plans while away from the property. Changes apply in 4Hotel; OTA extranet rates are updated separately.

The receptionist opens the booking, fills in the guest profile (ID document, personal number, nationality, date of birth, address, company for invoicing) and marks the check-in. The tourist register entry is recorded for the stay and can be exported.

All bookings land in the same calendar regardless of source, and each keeps the channel it came from. Bookings received on Booking.com, Airbnb or Expedia are entered in 4Hotel alongside direct and walk-in bookings, so you see occupancy and revenue per channel.

Yes, on the Premium plan. You can run several hotels or guesthouses in the same 4Hotel account, each with its own room types, rates and bookings. Occupancy and revenue reports are shown per property for the period you choose.

Every room has a status (free, occupied, cleaning and so on). At check-out the room automatically moves to cleaning and a cleaning task is created for it. The team sees tasks in the panel and updates the room status when done.

You create housekeeping tasks for a room, with a priority, and track them to completion in the panel. The room status tells you whether it can be given to a guest.

You define pricing rules with a percentage or fixed adjustment, triggered by occupancy above a threshold, days left until arrival, day of the week or a season (date range). Rules have priorities, stack in priority order and are applied automatically when the price is calculated. It is not a forecasting algorithm — the rules are yours. ADR and RevPAR are tracked in reports.

Yes. You define rate plans with price, meal plan (room only, breakfast, half board, full board, all inclusive), minimum and maximum stay, refundable or non-refundable. The price quote for a booking is calculated automatically from the rate plan and pricing rules.

In 4Hotel, guest charges and payments are recorded on the guest folio, which closes at check-out. Invoicing is done in 4invoices.net, the invoicing product of the 4b2b ecosystem, with support for Romanian e-Factura (ANAF). 4Hotel does not issue invoices automatically at check-out.

4Hotel is part of the 4b2b ecosystem, where separate products can be used in the same account: 4invoices.net for invoicing and e-invoicing, 4conta.ro for accounting, 4notify.net for SMS and WhatsApp and 4softcrm.net for CRM. Data is not synchronised automatically between them.

If the guest does not arrive, you mark the booking as a no-show. The panel has an internal reminder list with the day's arrivals, departures and outstanding balances so the front desk can check them in time. 4Hotel does not send messages to guests and does not process card payments.

Each rate plan has its own policy: refundable or non-refundable, free cancellation up to a number of days before arrival and a cancellation penalty as a percentage. On cancellation you mark the booking as cancelled and post the penalty to the guest folio.